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Computer Based Testing FAQs

CBT examinations for Certified Professional Organizers will be administered from February 1–28, June 1–30 and October 1–31 of each year.

Q: What is Computer Based Testing (CBT)?

A: Computer Based Testing is an examination delivery system that replaces the "bubble sheets" of a paper and pencil exam. Candidates answer multiple choice questions via computer, which allows for scoring while the exam is administered. The examination is available at flexible times and dates at hundreds of testing centers throughout the world.

Q: Can I take the examination from home?

A: No, the CPO® examination must be taken in a secure testing environment. The presence of an authorized proctor is necessary to launch the examination and monitor the examination process.

Q: How often is the computer-based examination offered?

A: CBT examinations for Certified Professional Organizers will be administered from February 1–28, June 1–30 and October 1–31 of each year. If you would like to receive an e-mail newsletter of program you may subscribe using the "What's New" form at the lower right of this page.

Q: Will the examination still be administered via paper and pencil?

A: No, the final paper & pencil administration of the examination was delivered in April of 2008.

Q: Do I have to be very experienced with computers?

A: The examination is in a format that is very easy to use. You will have an opportunity at the test center to complete a five minute tutorial prior to starting your actual examination. You may also take a short demo test here.

Q: Where is the nearest testing center?

A: You can take the examination at hundreds of locations throughout the world through the ISO Quality Testing, Inc. network of testing centers. Find your nearest location here.

Q: How do I register to take the computer based examination?

A: Complete the online registration form. When you have completed the registration process, you will receive a User ID and Password that will allow you to schedule your examination online through ISO Quality Testing, Inc.

Q: What do I need to bring to the testing center?

A: Once you have successfully scheduled your examination online, an Examination Admission letter is automatically generated. You must bring this letter with you to the testing center, along with your government issued photo ID. The admission letter provides a special code needed to access your examination along with detailed information regarding your testing experience. This includes the center location, weather policies, what to bring and when to arrive.

Q: Can I reschedule or cancel an examination that I have already scheduled?

A: Yes, but you must notify ISO Quality Testing, Inc. within four full business days to avoid a late cancellation fee.

Q: During the actual exam, can I skip questions and return to them later?

A: Yes, questions can be book marked, and returned to at a later point in the exam. Be sure to answer all questions, as only answered questions are scored.

Q: Can I review or change previous questions?

A: Yes, questions can be reviewed and changed.

Q: Can I use scratch paper?

A: Yes, scratch paper is provided at the test center. The scratch paper will be destroyed after you have completed your examination.

Q: How much time is allowed for the examination?

A: Two hours is allowed for the examination, the same amount of time allowed for the paper and pencil exam. The timer begins once you complete the tutorial.

Q: Are individuals with disabilities accommodated in the testing center?

A: Yes, all testing centers are fully accessible, and compliant with the Americans with Disabilities Act (ADA).

Q: When will I receive my test results?

A: In most cases, you will receive your results onsite at the testing center once you have completed your exam. In the event that a new version of the test is delivered, scores for all candidates may be held up to six weeks for review before releasing. Even if you pass the examination, there is also the possibility that your application might be randomly selected for audit.

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Helene Segura, CPO®
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