It is the policy of BCPO® that each candidate for certification shall have the ability to challenge a failing score if a candidate feels that there was an error in electronic scoring. If a candidate wishes to challenge a failing score, he or she can request a "hand verification" in writing from SMT. The candidate must file the challenge within 30 days from the date of the grade notice. SMT will then hand verify the candidate's responses against the answer key and the mathematical calculation of the scaled score. The fee for processing this challenge is $25.00, payable to SMT at the time of the submission of the challenge. No challenge will be processed without the fee. If the candidate is not satisfied with the response from SMT, he or she may submit a written statement of exactly what they are challenging and their supporting rationale for the challenge. This will be submitted to SMT and they will forward it to the BCPO® Professional Practices Committee for a finding of merit or no merit. The decision of the BCPO® Professional Practices Committee shall be final.
BCPO® also provides a process of appeal for candidates who are denied entrance to the examination, or feel that some other testing condition prevented them from an appropriate opportunity. Candidates who are denied entrance to the examination, or feel there is some other basis for appeal, must submit a detailed and comprehensive explanation of the rationale for the appeal in writing to SMT, no later than seven (7) days after the date of the score notification letter. The fee for processing this appeal is $25.00, payable to SMT at the time of appeal. No appeals will be processed without the fee. The BCPO® Professional Practices Committee will review the appeal documentation and will notify the candidate of its decision within 90 days. The decision of the BCPO® Professional Practices Committee is final. If it is determined that the candidate was wrongly denied admission to the examination, the candidate will be permitted to immediately make an appointment to take the examination without paying an additional fee.